TERMS OF USe and Policy

Important Information:

Refund and Payment Policy for Programs and Deposits

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**Disclaimer:  All service users and patients are responsible for reviewing and accepting this policy prior to engaging in any transaction or service provided by RAMT. By completing a booking, making a payment, or otherwise engaging with our services, the patient expressly acknowledges and agrees to these Terms and Conditions.​

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This policy is presented and disclosed at multiple stages of the patient journey, including but not limited to the initial intake form, invoice, and service documentation, and is publicly available 24/7 through our official website for full transparency.

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These Terms and Conditions have been designed to comply with the Consumer Protection Act (Canada) and corresponding provincial legislation. RAMT ensures all patients are provided full disclosure, clear communication, and fair alternatives in accordance with these laws.

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Refund and Rescheduling Policy

Last Revised and Updated: February 2, 2025

Compliance:

These Terms are designed to comply with applicable consumer-protection, health, and privacy legislation in the patient’s province (including, as applicable, the Alberta Consumer Protection Act; Ontario Consumer Protection Act, 2002; and the Québec Consumer Protection Act), and with PIPEDA. Where U.S. services/providers are involved, RAMT complies with applicable U.S. requirements. In the event of any conflict between these Terms and mandatory law, the latter prevails.

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Overview:​

By engaging in any service, treatment, program, or transaction with Rapid Access Medical Tourism (R.A.M.T.) or any of its affiliates, patients expressly acknowledge, understand, and agree to be bound by the terms and conditions set forth herein. These provisions apply universally to all programs, procedures, and related services offered by R.A.M.T. Our commitment remains to deliver exceptional, medically guided care while upholding clear, enforceable, and professional policies designed to safeguard the interests of both patients and medical providers.

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Full Refund Clause and Disclaimer

Refund Policy:

Patients are entitled to a full refund, no questions asked, within 24 hours of completing their transaction. This policy provides flexibility for patients to reconsider their decision without any penalties during this initial period.

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• Eligibility for Full Refund:

  • Refund requests must be submitted within 24 hours of the transaction date and time.

  • Requests made after this 24-hour period are not eligible for a full refund and will be subject to the terms outlined in the general refund policy.

  • Deposits are strictly non-refundable, as they are used to secure services and allocate resources in preparation for the medical procedure.

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• How to Request a Refund:

  • Patients must submit their refund request in writing via email or through the designated customer support channel support@rapidaccessmedicaltourism.com

  • The request must include proof of payment and the transaction reference number.

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** Refund Processing:
Approved refund requests will be processed and issued within 25–45 business days of approval. Please note that in certain cases, additional time may be required depending on the complexity and specific circumstances of each case.

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Refunds will be issued to the original payment method used during the transaction, or directly to the patient in specific cases, unless otherwise specified in writing.

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Disclaimer:

• After the 24-hour period, no exceptions will be made, and the clinic's general refund policy will take full effect.

• This clause applies solely to the initial transaction and does not extend to subsequent payments, deposits, or fees associated with rescheduling, cancellations, or no-shows.

• By proceeding with the transaction, the patient acknowledges and agrees to this refund policy.

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This clause aims to provide patients with reassurance and flexibility while maintaining clear terms for the clinic’s operations.

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General Refund and Rescheduling Policy

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• No Refunds for Completed, Canceled, or Rescheduled Procedures:

  Due to the specific nature of medical services, refunds cannot be provided for:

  • Procedures that have been completed.

  • Cancellations initiated by the patient.

  • Rescheduled procedures.

  • Travel coordination issues, missed flights, delays, or other related arrangements do not qualify for a refund. In such cases, a credit may be applied toward a future appointment, which can be rescheduled. Additional fees may apply.

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• Rescheduling Options:

  • Patients who cannot attend their scheduled appointment will not be eligible for a refund. However, they may reschedule for a future available date.

  • Rescheduling must comply with clinic availability and does not impact previously incurred costs.

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Clinical and Procedure Date Rescheduling Clause

Policy on Clinical and Procedure Dates:

Patients are advised that all clinical and procedure dates are subject to change. While we strive to adhere to the scheduled dates, unforeseen medical emergencies or obligations on the part of the medical team may necessitate rescheduling.

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• Rescheduling by the Clinic:

  • Clinical or procedure dates may need to be rescheduled due to unforeseen circumstances, such as:

    • Medical emergencies.

    • Obligations or unforeseen unavailability of the attending doctor or medical team.

  • In such cases, patients will be notified promptly, and a new procedure date will be provided within 90 days of the original date.

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• Refund Ineligibility:

  • Rescheduling initiated by the clinic due to medical or operational circumstances does not qualify for a refund under any circumstances.

  • This policy ensures the continuity of care and accommodates the realities of medical practice.

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• Patient Acknowledgment:

  • By scheduling a procedure, patients acknowledge that rescheduling may occur and agree to the terms of this policy.

  • Patients are encouraged to remain flexible and understanding of the medical team's commitments to providing safe and high-quality care.

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• Commitment to Patient Support:

  • The clinic will make every effort to minimize disruptions and provide timely updates to patients in the event of rescheduling.

  • Patients are encouraged to contact the clinic with any concerns or questions regarding their rescheduled dates.

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• Commitment to Transparency:​

*** In the event that a patient fails to disclose accurate or complete medical history to the consultants or medical team at the time of consultation, any refund opportunities will be voided. In such cases, our team will work to identify alternative treatments or programs that are more suitable to the patient’s medical condition.

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All terms and conditions are publicly available and must be acknowledged at the time of booking. They are clearly displayed on invoices and agreements and are acknowledged through a live, current link to our policy and terms & conditions available online 24/7. By proceeding with booking or payment, the patient confirms full understanding and acceptance of these terms and assumes complete responsibility for reviewing all applicable policies, including refund, medical eligibility, and cancellation clauses. Failure to review or comply with these terms does not exempt the patient from their legal and financial obligations under the agreement.

 

1A. Patient Responsibility and Acknowledgment of Risks

• Patients are essential partners in their healthcare journey and are responsible for adhering to pre- and post-procedure instructions.

• All medical procedures carry inherent risks, which patients acknowledge upon booking. Failure to follow instructions or unreasonable expectations does not warrant a refund.

• All patients are responsible for scheduling their follow-up aftercare and support appointments with our medical team, based on their individual program and availability. It is the responsibility of each patient to carefully read and understand the instructions provided via email, SMS, virtual communications, or in-person sessions.

 

Non-Guarantee of Results

• Individual outcomes may vary based on personal circumstances. No guarantees are provided regarding specific results, and refunds are not granted due to dissatisfaction with outcomes.

 

Available Alternatives for Patients Unable to Proceed

Patients who cannot attend their scheduled procedure may explore the following options:

1. Credit Transfer:

   • The paid amount can be transferred to a family member or friend who qualifies for the service.

2. Future Procedure Credit:

   • Patients may retain their payment as credit for future procedures.

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Exceptions for Refunds

Refunds may be considered in exceptional circumstances only:

• Medical contraindications identified by the clinic before the procedure.

• If medical contraindications are identified by the clinic prior to the procedure, medical records must be submitted for the case to be considered eligible.

• Valid medical emergencies preventing the patient from proceeding, records must be submitted for the case to be considered eligible.

 

Process:

• Refund requests must be submitted in writing with supporting medical documentation.

• Approval of such requests is not guaranteed and is subject to review by the medical team.

 

Provider-Initiated Rescheduling:

• If the clinic must reschedule a procedure due to unforeseen circumstances, patients will be offered a new date. This will not qualify for a refund.

 

Administrative Fees for Approved Refunds

Refunds, if approved, may incur the following fees:

1. Restocking Fee: Covers the cost of returning unused medical supplies to manufacturers.

2. Cancellation Fee: Accounts for staff time and resources allocated to the canceled procedure.

3. Consultation Fee: Reflects the cost of assessments completed during the consultation process.

4. Shipping Fees: For any medical supplies sent to the patient.

5. Transaction Fees: Covers the processing costs associated with refunds.

 

Patients will receive a detailed breakdown of any deductions applied.

Medical Supplies and Manufacturer Warranty

Products used for procedures are covered under manufacturer warranties clinical fees are not included. Claims regarding product issues must be addressed directly with the manufacturer or thru rapidcarelogistics.com

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Process for Refund Requests

1. Initiating a Refund Request:

   • Submit a written request to the customer support team with comprehensive details and medical documentation.

2. Review and Consultation:

   • Requests will be thoroughly reviewed. If related to medical contraindications, the case will be escalated to the medical team.

3. Final Decision:

   • The decision regarding refunds is final and rests with the medical team and administrative staff.

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Legal and Privacy Considerations

R.A.M.T adheres to privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. Patient privacy is a priority, and specific details of consultations or procedures will not be disclosed without consent.

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Communication and Transparency

• Regular updates will be provided during the refund request process.

• Patients are encouraged to ask questions and clarify terms before engaging in transactions to avoid misunderstandings.

 

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Indemnity

Patients agree to indemnify and hold R.A.M.T harmless from any claims or liabilities arising from their violation of this policy.

 

Additional Clause for Allurion Gastric Balloon Medical Procedures

Swallowing Risk and Procedure Attempts

 

The Allurion Gastric Balloon placement involves swallowing a capsule under the guidance of a trained medical professional. While this procedure is safe and highly effective for the majority of patients, there are inherent risks associated with the placement, as outlined in medical studies, including the rare inability to swallow the capsule even with professional assistance.

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• Initial Placement and Attempts:

  • The clinic will make two attempts to successfully place the gastric balloon, either through the patient swallowing the capsule naturally or with the assistance of a medical professional using a stylet for guidance.

  • According to clinical studies, approximately 35.9% of patients require a stylet to aid in swallowing, and less than 0.1% are unable to successfully swallow the capsule, even with this assistance.

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• 2.A Patient Responsibility and Acknowledgment of Risk:

  • By agreeing to the procedure, the patient acknowledges and accepts the inherent risk of being unable to complete the placement despite professional assistance.

  • If the capsule placement fails during both attempts, the patient understands that this outcome is not due to negligence on the clinic's part but rather a physiological limitation.

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• Rescheduling Policy for Failed Placements:

  • If the initial placement session is unsuccessful, the patient is eligible to reschedule up to two additional sessions. These sessions will include new attempts with the use of a second Allurion Gastric Balloon.

  • Only two gastric balloons will be allocated to the patient. Should placement remain unsuccessful after two sessions, no further attempts will be permitted, and the patient forfeits the procedure.

  • The cost of the gastric balloons and related services will not be refunded under these circumstances, as this outcome is part of the acknowledged risk.

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• Policy on Rescheduling and Balloon Usage:

  • The clinic’s team will coordinate with the patient to schedule the rescheduled attempts within the available time slots.

  • All attempts will be conducted in accordance with medical standards to maximize success while ensuring patient safety.

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• Medical Team Expertise:

  • The procedure will be conducted by an experienced medical professional, and all necessary measures will be taken to ensure patient comfort and success during the placement.

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• Finality of Attempts:

  • After the two additional sessions and the use of two gastric balloons, if the patient is still unable to complete the procedure, the clinic's obligation to the patient is deemed fulfilled. No further placements or refunds will be provided.

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Important information to consider before the placement of an Allurion Gastric Balloon

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• The Allurion Gastric Balloon is part of a behaviour modification programme that lasts for a minimum of 6 months, to which you must be fully committed. This device is designed to promote weight loss, but only by committing to changing your eating habits and increasing your physical activity will you be able to achieve and maintain a healthy weight in the long term.

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• It is important to note that the Allurion Gastric Balloon may cause adverse events, some of which may require removal by endoscopy. Rare cases of spontaneous hyperinflation, small intestine obstruction, stomach dilation, oesophagitis, pancreatitis, or stomach perforation have been reported, requiring surgical intervention.1,4 Please consult the full list of potential complications available on the page Important Safety Information.

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• The Allurion Gastric Balloon is not suitable for all patients. Pregnant individuals or those with a history of oesophageal or stomach surgery, among others, are not eligible for the procedure. The complete list of contraindications can be found in the device's instructions for use provided to doctors. Your doctor will review your medical history and conduct a physical examination to confirm your eligibility for the Allurion Programme.

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• It is crucial that each doctor and patient carefully assess the risks and benefits of the treatment before using the Allurion device. To learn more about the Allurion Balloon, its effectiveness, and its tolerability, discuss it with your doctor.

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• You must be available for follow-up with our medical team throughout the treatment period, especially if you experience the following symptoms, including but not limited to: persistent nausea, vomiting, dehydration, and/or abdominal pain. If you consult other healthcare professionals, inform them that an intragastric balloon is present. We encourage you to stay close to modern emergency care facilities during the time the balloon is in place, in case serious complications arise.

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*** Financing, Medical Device Ownership, and Non-Refundability Clause

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All financing agreements, medical procedures, and device purchases facilitated by Rapid Access Medical Tourism (RAMT), RapidCare Logistics Corp., SlimRestore, or any affiliated entities are strictly non-refundable once initiated.

This applies to all medical devices, equipment, treatments, surgical procedures, or special medical programs that have been approved, scheduled, or delivered in whole or in part.

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By proceeding with a booking, purchase, or financing arrangement, the patient acknowledges and agrees to the following:

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• Third-Party Financing Agreements

  • Patients who obtain financing through an external or third-party lender (e.g., Beautifi, iFinance, LendCare, Credit Cards Loans or similar) are entering into a separate and binding loan contract with that lender.

  • The loan obligation is between the patient and the financing institution, not the clinic, its affiliates, or its medical partners.

  • RAMT and its affiliates have no legal authority or ability to modify, cancel, or interfere with any financing agreement once approved and funded.

  • Any loan repayments, cancellations, or disputes must be addressed directly with the financing provider as per their independent terms and conditions.

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• Ownership and Non-Return of Medical Devices

  • All medical devices (including but not limited to the Allurion Gastric Balloon, diagnostic materials, or surgical implants) are classified as personalized medical products under applicable healthcare and safety regulations.

  • Once a device has been assigned, shipped, or prepared for an individual patient, ownership transfers to the patient, and it cannot be resold, reassigned, reused, or returned for safety, hygiene, and medical compliance reasons.

  • Refunds or cancellations on medical devices are strictly prohibited once procurement or preparation has begun.

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• Non-Refundable Procedures and Services

  • Due to the clinical nature of the services, significant pre-scheduling, physician allocation, and material preparation, no refunds will be issued after booking confirmation or partial service delivery.

  • Patients who choose not to proceed after booking are not eligible for refunds under any circumstance; however, RAMT remains committed to assisting patients whenever possible and may, at its discretion, offer alternative options, such as a credit transfer toward another approved medical program, treatment, or to an eligible family member or friend. These options are provided as a gesture of goodwill to help patients continue their care journey in the most suitable way.

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• Legal and Financial Acknowledgment

  • The patient acknowledges that all medical services and devices are rendered in compliance with federal and provincial healthcare standards and therefore exempt from traditional return or refund policies applicable to retail transactions.

  • The patient further agrees that all payments, deposits, and financed amounts are final and non-reversible, and that they will not initiate chargebacks, disputes, or claims inconsistent with these terms.

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In summary:
Once a procedure, financing, or medical device order has been confirmed or initiated, no refunds, reversals, or cancellations will be granted for any reason, except as expressly required by law.

This clause is intended to ensure regulatory compliance, protect patient safety, and maintain the integrity of the medical and financial processes involved.

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For additional information or to initiate a refund request, contact us at: support@rapidaccessmedicaltourism.com

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Thank you for choosing Rapid Access Medical Tourism.

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Indemnity and Disclaimer:

It is the responsibility of patients to familiarize themselves with our refund policy, which is accessible on our website, to understand their entitlements and obligations regarding refunds. By using our services, you agree to defend, indemnify, and hold harmless Rapid Access Medical Tourism, its officers, directors, employees, agents, advisors, licensors, and suppliers, from and against any claims, actions, demands, injuries (physical or psychological), liabilities, and settlements, including reasonable legal and accounting fees, resulting from or alleged to result from your violation of these Terms of Use. By disclosing and making this policy publicly available to patients, Rapid Access Medical is held harmless.

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Terms and Conditions:

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Medical Emergencies

Our website is not intended for use in the event of a medical emergency. Call your health care provider, “911,” or the emergency number in your country immediately in case of medical exigency.

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Rapid Access Medical Tourism is not liable for any emergency, complication, or treatment requirement of any nature, arising from the patient’s procedure due to their present or past illness, the side effects of any medication, lack of follow-up care, or inadequate medical care, or negligence and incompetence.

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The Site does not contain Medical Advice Rapid Access Medical Tourism facilitates related services for patients visiting for Medical Treatments. 

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Always seek the advice of your physician or other qualified healthcare providers before selecting a new treatment, doctor, or medical facility. Seek the advice of your doctor or a qualified healthcare provider if you have any questions or doubts regarding any symptoms or medical conditions.

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Do not disregard, avoid, or delay in gaining medical advice from your physician or other qualified healthcare providers because of something you have read on this website.

 

Rapid Access Medical Tourism and the user agree that only the user can decide which hospital, surgery center, treatment, or doctor is the best for them.

All information on this website is provided in good faith, the decision to have a procedure should be based on the user’s own independent research of the treatment, hospital, or surgery center and the doctor or surgeon.

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For more information about our services and the terms and conditions of our services.

Click here: Health privacy policy.

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Patient Testimonials, Before-and-After Pictures, Videos, and Client Experiences

WE DO NOT GUARANTEE ANY SURGICAL OUTCOMES (including and not restricted to results of weight loss surgery, dental work, cosmetic surgery, and other treatments). All patient reviews, testimonials, and pictures are of real clients who have availed of our services or the services of the medical providers on the RAMT website. Medical results (weight loss, dental, cosmetic orthopedic, stem cells, and others) demonstrated in our testimonials are in no way typical of individuals and may vary.

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Success after bariatric surgery is also dependent on numerous factors, such as observing a nutrition regimen recommended by our team of experts. All the video testimonials and before-and-after pictures (including those of weight loss after bariatric surgery) have been published after the due consent of our clients.

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Copyright Restrictions

All of the content available on or through the Site is the property of Rapid Access Medical Tourism and/or its licensors and is protected by copyright, trademark, patent, trade secret, or other intellectual property law.

RAMT gives you permission to display, download, store and print content for your own personal, non-commercial use only.

 

Except as expressly permitted herein, you must not reprint or electronically reproduce from the RAMT website any “content” (including text, logos, illustrations, photos, sound, scripts, and animation) in whole or in part without the prior written permission of RAMT or the third parties authorizing RAMT to use the copyrights.

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Links to Other Sites

The Site may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement or recommendation by RAMT of the content of such a third-party website. If you use these links, you will leave the Site. RAMT is not responsible for the content of the linked third-party sites and does not make any representations regarding their privacy practices, any information or product, or the accuracy of any materials found on such third-party websites.

 

Your use of third-party websites is subject to the terms of use of such sites. If you decide to access any third-party website linked to this Site, you do so entirely at your own risk.

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Accuracy of information

While RAMT makes reasonable efforts to ensure that the content that it provides on the Site is accurate at the time provided, Rapid Access Medical Tourism makes no representation or warranty about the accuracy of the content. The information may be out of date at the time of your access or could also include technical inaccuracies or typographical errors.

 

We are not liable for any error or omission in, or any failure to update the Site content. The website content has not been reviewed, approved, or compiled by any medical professional. Neither is the website content based on feedback from medical experts or experts. Decisions made based on the information on the Site are the sole responsibility of the visitor.

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Some of the content is supplied to us by “Third Party” providers like Airlines, Hotels, Travel Services, and Medical Services providers. We make reasonable efforts to keep Third Party information updated, however, we are not responsible for its accuracy.

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Termination

Rapid Access Medical Tourism may suspend or terminate your access to the Site at any time, for any reason, or for no reason at all. RAMT has the right (but not the obligation) to refuse to provide access to the Site to any person, agency, or organization or to prohibit any person, agency, or organization from using the Site.

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Disclaimers

ACCESS TO THE SITE AND THE INFORMATION CONTAINED HEREIN IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. RAMT DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE MATERIALS ON THIS SITE, AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, RAMT DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, WITH RESPECT TO ANY INFORMATION OBTAINED THROUGH THE SITE.

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WITHOUT LIMITING THE FOREGOING, RAMT DOES NOT WARRANT THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DOES RAMT MAKE ANY REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, COMPLETENESS, USEFULNESS, PERFORMANCE, SECURITY, LEGALITY OR SUITABILITY OF THE SITE OR ANY OF THE INFORMATION CONTAINED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND YOUR RELIANCE UPON ANY OF ITS CONTENTS IS AT YOUR SOLE RISK.

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YOU SHALL BE SOLELY AND FULLY RESPONSIBLE FOR ANY DAMAGE TO THE SITE OR ANY COMPUTER SYSTEM, ANY LOSS OF DATA, OR ANY IMPROPER USE OR DISCLOSURE OF INFORMATION ON THE SITE CAUSED BY YOU. RAMT CAN NOT AND DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY LOSS, DAMAGES, OR LIABILITIES ARISING FROM THE FAILURE OF ANY TELECOMMUNICATIONS INFRASTRUCTURE, OR THE INTERNET, OR FOR YOUR MISUSE OF ANY OF ADVICE, IDEAS, INFORMATION, INSTRUCTIONS, OR GUIDELINES ACCESSED THROUGH THE SITE.

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Limitation of Liability

IN THE EVENT OF ANY PROBLEM WITH THE SITE OR ANY OF ITS CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SITE. UNDER NO CIRCUMSTANCES SHALL RAMT OR ANY RAMT LICENSOR OR SUPPLIER BE LIABLE IN ANY WAY FOR YOUR USE OF THE SITE OR ANY OF ITS CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, ANY INFRINGEMENT BY ANY CONTENT OF THE INTELLECTUAL PROPERTY RIGHTS OR OTHER RIGHTS OF THIRD PARTIES, OR FOR ANY LOSSES OR DAMAGES OF ANY KIND ARISING DIRECTLY OR INDIRECTLY OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITE, AND ANY WEBSITE LINKED TO THE SITE, OR THE MATERIALS OR INFORMATION CONTAINED ON ANY OR ALL SUCH SITES.

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UNDER NO CIRCUMSTANCES SHALL RAMT OR ITS LICENSORS OR SUPPLIERS OR PROVIDERS BE LIABLE FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY PERSONAL INJURY, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, OR OTHER DATA ON YOUR COMPUTER OR OTHERWISE) ARISING FROM OR IN CONNECTION WITH YOUR USE OF THE SITE, WHETHER UNDER A THEORY OF BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF WE OR THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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